JOB PURPOSE AND SCOPE
Agnona, a luxury fashion brand part of the Ermenegildo Zegna Group, is looking for a Sales Assistant to be based in our boutique based in Albemarle, London.
We are looking for an extrovert, enthusiast, smart and welcoming professional, who can transform the store visit into a memorable luxury shopping experience.
As Sales Assistant, he/she will have to engage the customers in the discovery of our heritage and value of elegant luxury, through passion, storytelling.
S/he will be primarily responsible for:
- Contribute to the store revenue achievement by increasing his/her own performance and sales KPIs such as cross-selling ratio, ATV, UPT, etc
- Providing memorable luxury client experience, in accordance with the inputs coming from the Store Manager and the HQ
- Anticipating customers’ needs and act accordingly to exceed customer expectations
- Demonstrating entrepreneurial mindset in the selling process, promoting new products and the vision of Agnona as a fresh, new, luxury fashion brand
- Consistently and effectively attracting new customers and developing a customer database
KEY SKILLS AND QUALITIES:
- Genuine passion for selling
- Proven record on consistently taking actions to improve customer service
- Outstanding relational attitude
- Past experience in retail (both Luxury Retail and high street brands)
- Strong team player
- Fluent English. Chinese and Arabic as additional languages will be considered a plus