AGNONA Client Advisor Boutique Albemarle

Job location:
EMEA/United Kingdom (only store)


Job type:
Brand / division:
Agnona, part of the Ermenegildo Zegna Group, is a women’s luxury brand with roots in knitwear
Position's Scope:

Agnona, a luxury fashion brand part of the Ermenegildo Zegna Group, is looking for a Client Advisor to be based in our Boutique in London, Albemarle.
The Boutique opened recently and the concept was developed by Simon Holloway, Agnona's creative director. Class, elegance, beauty and luxury are the key words for the location.
Now we are looking for an extrovert, enthusiast, smart and welcoming professional, who can transform the store visit into a memorable shopping experience.

As Sales Assistant, he/she will have to engage the customers in the discovery of our heritage and value of elegant luxury, through passion, storytelling and engagement with new clients.



Job responsibilities

S/he will be primarily responsible for:


  • Providing memorable luxury customer service experience, in accordance with the inputs coming from the HQ
  • Demonstrating entrepreneurial mindset in the selling process, promoting new products and the vision of Agnona as a fresh, new, luxury fashion brand
  • Consistently and effectively attracting new customers and developing a customer database
  • Anticipating customers’ needs and act accordingly to exceed customer expectations
  • Contribute to the store revenue achievement by increasing his/her own performance and sales KPIs such as cross-selling ratio, ATV, UPT, etc
Candidate's profile
  • At least 2/3 years of experience in retail (both Luxury Retail and high street brands)
  • Genuine passion for selling
  • Proven record on consistently taking actions to improve customer service
  • Fluent English. Italian as additional languages will be considered a plus
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