AGNONA Client Advisor Harrods

Job location:
EMEA/United Kingdom (only store)

City:
London

Job type:
FULL-TIME
Brand / division:
Agnona, part of the Ermenegildo Zegna Group, is a women’s luxury brand with roots in knitwear
Position's Scope:

Agnona, a luxury fashion brand part of the Ermenegildo Zegna Group, is looking for a Client Advisor to be based in our department store in Harrods, London.

We are looking for an extrovert, enthusiast, smart and welcoming professional, who can transform the store visit into a memorable luxury shopping experience.

As Client Advisor, he/she will have to engage the customers in the discovery of our heritage and value of elegant luxury, through passion, storytelling and engagement with new clients.

Job responsibilities
  • Providing memorable luxury customer service experience, in accordance with the inputs coming from the Store Manager and the HQ
  • Demonstrating entrepreneurial mindset in the selling process, promoting new products and the vision of Agnona as a fresh, new, luxury fashion brand
  • Consistently and effectively attracting new customers and developing a customer database
  • Anticipating customers’ needs and act accordingly to exceed customer expectations
  • Contribute to the store revenue achievement by increasing his/her own performance and sales KPIs such as cross-selling ratio, ATV, UPT, etc
Candidate's profile
  • Past experience in retail (both Luxury Retail and high street brands)
  • Genuine passion for selling
  • Proven record on consistently taking actions to improve customer service
  • Fluent English. Additional languages will be considered a plus
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