CRM IT Analyst with Programming Skills


Ermenegildo Zegna is the worldwide leader in luxury menswear.
Basic purpose of the job

Capability to manage CRM Projects with internal CRM HQ\MARKET and other Business and IT AREA

Main responsibilities
  • Determines requirements, designs, builds, tests, implements, maintains and enhances business systems. 
  • Develops and implements comprehensive test plans to ensure that systems and programs are tested and debugged. 
  • Analyzes, detects, identifies and corrects technical problems and deficiencies. 
  • Monitors and collects data on system performance. 
  • Assists and trains customers.

Functional & Core Competences
  • Excellent communications (written and verbal) and interpersonal skills are required and must be able to work effectively with all levels of personnel
  • Project Management skills
  • Seasoned business analyst able to grasp the needs of the business operation, translate business needs into requirements specifications and configure/program to create the needed results
  • Possess the ability to quickly understand complex business processes and work in a team environment to develop application solutions to meet business needs 
  • Strong knowledge of SQL Server Platform (Especially querying with T-SQL & developing with SSIS)
  • C# (Windows Forms) is considered a plus
  • Visual Basic 6 is considered a plus

Key Experiences
  • At least 3 years of experience working in CRM Projects
  • Knowledge of MS Dynamics 2013/2015 and 365
  • Knowledge of Adobe Campaign
  • Knowledge of MS Azure Datalake
  • Understanding of CRM Architecture and customization required
  • Knowledge of MS Power Bi


Fluent in English