Customer Service Associate NJ

Job location:
United States/NJ/Englewood

Job type:
Brand / division:
Ermenegildo Zegna is the worldwide leader in luxury menswear.

Position Description: This role plays a key role in effectively servicing our Retailers and Wholesale Customers. The individual will work in close collaboration with the Wholesale Team to develop strong working relationships with Buyers and their respective support staff.

The core responsibilities of this position include, but are not limited to, the following:

  • Entering and organizing customer orders and processing all seasonal order changes – delivery dates, store distributions, and cancellations.
  • Guarantee the timely receipt and processing of seasonal purchase orders (EDI and non EDI) and store distributions.
  • Maintain order shipping log for all accounts and update weekly.
  • Work in conjunction with Buyers, our internal Wholesale and Distribution Teams to release goods from factories, and then to our customers on a timely basis.
  • Facilitate the flow of EDI information and collaborate in researching and resolving discrepancies.
  • Monitor the flow of goods to ensure on-time delivery.
  • Handle inquiries from Associates and Buyers on availability of stock items.
  • Guarantee same-day entry of stock special orders.
  • Field calls on general product inquiries and order shipping status.
  • Check of production order status: liaising with HQ to monitor product delivery and proactively inform sales team of late merchandise.
  • Notify customers of cancellations and past cancel goods. Coordinate efforts with internal Zegna teams to apply discounts.
  • During and prior to selling campaigns assist with sample check-in; organizing swatches and color copies for customer orders; assist Wholesale Team with Accounts during market appointments and prepare line sheets.
  • Assisting the Account Executives to prepare samples for ad looks and monitoring/coordinating the delivery from Headquarters.


  • Bachelor Degree required.
  • Preferably 2+ years related experience.
  • Must possess excellent communication, customer service, organizational and follow through skills.
  • Enthusiastic self starter with strong interpersonal skills and ability to multi-task.
  • Strong computer skills with proficiency in Microsoft Excel and Word, experience with AS400 a plus.