General Manager - Tyson's Corner

Job location:
United States/VA/McClean


Job type:
FULL-TIME
Brand / division:
Ermenegildo Zegna is the worldwide leader in luxury menswear.

As the General Manager you will be part of a dynamic, constantly changing environment, providing you with opportunities to seek and delight customers through leading a team of highly motivated and talented retail professionals. As the Manager, you will be the ambassador to our clients for the company image and style focusing on the below key result areas.

 

Responsibilities include, but are not limited to, the following:

 

Business Development

  • Maximize store sales and revenue utilizing all available data, knowledge of the business and market place to consistently seek new opportunities to improve core business
  • Propose Store events to generate business; actively participating in the Community to drive external sales generation
  • Active benchmarking of competitor business and brand activities

 

Customer Relationships and Customer Service

  • Role model customer service, coaching Sales Consultants in developing long lasting relationships with customers
  • Attract, create and maintain loyal Zegna customers at every opportunity, managing customer relationships and building solid relationships with VIP customers
  • Analyze and utilize CRM data, setting the direction of the sales team in developing business plans and relationship activities

 

Product

  • Develop an in in-depth knowledge of Zegna products to include composition, style and origin
  • Execute activities to drive sell-through; pro-actively collaborating with merchandising and planning teams on stock consolidation and transfers
  • Provide feedback on products to assist merchandising team on buying plans

 

Visual & Image Management

  • Be the custodian of brand image and Boutique maintenance through Visual Merchandising and guaranteeing Sales Consultants image according to guidelines 
  • Guarantee execution of Visual Merchandising Guidelines & Standards; collaborating with the VM group to analyze slow movers and make VM changes to boost sales

 

People

  • Consistently raise the standard of the in-store team through active training, coaching and motivating Associates, increasing sales effectiveness and enhancing the customer experience
  • Manage and implement performance management and talent development processes; recognize and reward potential talent
  • Manage and resolve conflicts taking disciplinary action as needed to ensure a healthy team environment
  • Recruit, select, hire and train Store Associates

 

Sales Management

  • Set monthly, weekly and daily sales goals delivered with sound action plans to meet and exceed annual plan
  • Plan Sales force staffing deployment and store shift management
  • Plan for trading peaks and troughs, emergencies and ad-hoc situations

 

Store Operations

  • Support efficiency and effectiveness of daily sales activities as well as stock room management to prevent stock shrinkage
  • Achieve excellence in retail operations and company standards
  • Develop store communication content and ensure best practices and information are consistently shared
  • Manage all financial aspects of business operations, accounting and budgeting including use of daily, weekly, monthly reporting tools; analysis of report data; cash register operations and Sales against goals - tracking sales versus established standards
  • Guarantee all HQ guidelines in terms of video, music, packaging, stationery, fragrance diffusion, etc. are properly implemented
  • Ensure consistent and high standards of MTM in-store operations and services

 

Qualifications:

 

  • Bachelor's degree or equivalent required
  • 4-6 years experience in the Retail/Hospitality management industry
  • Proven record of coaching and developing talent, managing a multi-faceted operation and consistently taking action to improve service levels
  • Must exhibit excellent team leadership, customer service, communication, and interpersonal skills
  • Strong computer skills and working knowledge of computer software systems
  • Proven ability to build strong working relationships with both external and internal clients.