Store Customer Advisor (Sales Assistant) - Milan Montenapoleone

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Ermenegildo Zegna is an Italian luxury fashion house, specializing in men's clothing.
Position's Scope:

Ermenegildo Zegna, one of the most known and established Luxury brands, is looking for a Store Customer Advisor (Sales Assistant) to be based in our boutique in Milan Montenapoleone.
The Store Customer Advisors transform the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time, and begins with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service.

Job responsibilities

- Serve customers accordingly with Zegna Selling Flow
- Provide an exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Zegna history and heritage
- Guarantee cross and up-selling for all product categories
- Discuss with clients and give advice on general trends in fashion and developments in the luxury market
- Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
- Ensure qualitative monitoring and updating of customer information, accordingly with the Company tools (CRM), in order to retain actual customers and detect new high potential ones
- Ensure the achievement of individual and Store goals, enhancing and developing the business
- Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
- Contribute to manage the visual display of the products in accordance with Zegna visual standards
- Ensure store functional maintenance and appropriate quantity of products on the sales floor, in line with Corporate policies and procedures
- Ensure the products replenishment and physical inventory of merchandise
- Follow Company grooming, accordingly with Zegna standards and policies

Candidate's profile

- Fluent English
 - Proven experience in a similar role within menswear retail companies
- Proven ability to drive and exceed individual and store results
- Deep passion for fashion and luxury
- Excellent commercial awareness and customer centricity
- High flexibility and ability to adapt to different customers
- Team-player mindset
- Strong communication skills
- Ability to work in a fast moving and dynamic environment


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