Wholesale Customer Service Associate

Job location:
Americas/United States

New York

Job type:
Brand / division:
Ermenegildo Zegna is an Italian luxury fashion house, specializing in men's clothing.
Position's Scope:

Position Description: This role plays a key role in effectively servicing our Retailers and Wholesale Customers. The individual will work in close collaboration with the Wholesale Team to develop strong working relationships with Buyers and their respective support staff.

Job responsibilities

The core responsibilities of this position include, but are not limited to, the following:

  • Entering and organizing customer orders and processing all seasonal order changes – delivery dates, store distributions, and cancellations.
  • Guarantee the timely receipt of seasonal purchase orders and store distributions.
  • Maintain order shipping log for all accounts and update weekly.
  • Work in conjunction with Buyers, our internal Wholesale and Distribution Teams to release goods from factories, and then to our customers on a timely basis.
  • Facilitate the flow of EDI information and collaborate in researching and resolving discrepancies.
  • Monitor the flow of goods to ensure on-time delivery.
  • Handle inquiries from Associates and Buyers on availability of stock items.
  • Guarantee same-day entry of stock special orders.
  • Field calls on general product inquiries and order shipping status.
  • Notify customers of cancellations and past cancel goods. Coordinate efforts with internal Zegna teams to apply discounts.
  • During and prior to selling campaigns assist with sample check-in; organizing swatches and color copies for customer orders and assist Wholesale Team with Accounts during market appointments.
  • Assisting the Account Executives to prepare samples for ad looks and monitoring/coordinating the delivery from Headquarters.
Candidate's profile


  • Min 3 years fulltime related experience.
  • Must possess excellent communication, customer service, organizational and follow through skills.
  • Enthusiastic self starter with strong interpersonal skills and ability to multi-task.
  • Strong computer skills with proficiency in Microsoft Excel and Word.
  • Bachelor Degree in related field.
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